{"id":5213,"date":"2023-08-26T12:05:02","date_gmt":"2023-08-26T10:05:02","guid":{"rendered":"https:\/\/31degres.be\/?page_id=5213"},"modified":"2025-08-26T00:13:08","modified_gmt":"2025-08-25T22:13:08","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.31degres.be\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div data-elementor-type=\"wp-post\" data-elementor-id=\"5213\" class=\"elementor elementor-5213\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-8c39fce elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"8c39fce\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-b1952b1\" data-id=\"b1952b1\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-03b93f0 elementor-widget elementor-widget-heading\" data-id=\"03b93f0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">FAQ<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-ef13b82 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"ef13b82\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-17ce005\" data-id=\"17ce005\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-29b1657 elementor-widget elementor-widget-heading\" data-id=\"29b1657\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Answers to your questions.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-b5f8672 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"b5f8672\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4f9433c\" data-id=\"4f9433c\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-fc8acc5 elementor-widget elementor-widget-text-editor\" data-id=\"fc8acc5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3 data-start=\"330\" data-end=\"350\"><strong data-start=\"337\" data-end=\"350\">\ud83d\uded2 Orders<\/strong><\/h3><p data-start=\"352\" data-end=\"412\"><strong data-start=\"352\" data-end=\"388\">1. How do I place an order?<\/strong><br data-start=\"388\" data-end=\"391\" \/>Simply:<\/p><ol data-start=\"413\" data-end=\"673\"><li data-start=\"413\" data-end=\"461\"><p data-start=\"416\" data-end=\"461\">Add the item of your choice to the basket.<\/p><\/li><li data-start=\"462\" data-end=\"491\"><p data-start=\"465\" data-end=\"491\">Cliquer sur &#8220;Commander&#8221;.<\/p><\/li><li data-start=\"492\" data-end=\"535\"><p data-start=\"495\" data-end=\"535\">Fill in your delivery details.<\/p><\/li><li data-start=\"536\" data-end=\"572\"><p data-start=\"539\" data-end=\"572\">Choose your payment method.<\/p><\/li><li data-start=\"573\" data-end=\"673\"><p data-start=\"576\" data-end=\"673\">Confirm your order.<br data-start=\"596\" data-end=\"599\" \/>A confirmation e-mail will be sent to you immediately after validation.<\/p><\/li><\/ol><p data-start=\"675\" data-end=\"874\"><strong data-start=\"675\" data-end=\"723\">2. Can I change or cancel my order?<\/strong><br data-start=\"723\" data-end=\"726\" \/>Yes, as long as your order has not yet been dispatched. Contact us as soon as possible using our contact form or by e-mail: hello@31degres.be<\/p><hr data-start=\"876\" data-end=\"879\" \/><h3 data-start=\"881\" data-end=\"901\"><strong data-start=\"888\" data-end=\"901\">\ud83d\ude9a Delivery<\/strong><\/h3><p data-start=\"903\" data-end=\"948\"><strong data-start=\"903\" data-end=\"946\">3. What are the delivery times?<\/strong><\/p><ul data-start=\"949\" data-end=\"1085\"><li data-start=\"949\" data-end=\"999\"><p data-start=\"951\" data-end=\"999\"><strong data-start=\"951\" data-end=\"972\">Belgium, Netherlands, Luxembourg &amp; France:<\/strong> 2 to 5 working days.<\/p><\/li><li data-start=\"1000\" data-end=\"1039\"><p data-start=\"1002\" data-end=\"1039\"><strong data-start=\"1002\" data-end=\"1012\">Europe<\/strong> 4 to 7 working days.<\/p><\/li><li data-start=\"1040\" data-end=\"1085\"><p data-start=\"1042\" data-end=\"1085\"><strong data-start=\"1042\" data-end=\"1059\">International<\/strong> 7 to 15 working days.<\/p><\/li><\/ul><p>Nous disposons d&#8217;un service de livraison tr\u00e8s rapide gr\u00e2ce \u00e0 nos diff\u00e9rents partenaires (GLS, PostNL, Bpost, Mondial Relais).<br \/>G\u00e9n\u00e9ralement, lorsque le produit est en stock, nous l&#8217;exp\u00e9dions sous 24\/48h. Si le produit est en r\u00e9approvisionnement ou disponible chez nos partenaires\/fournisseurs, le d\u00e9lai est un peu plus long et la livraison peut prendre entre 7 et 15 jours ouvr\u00e9s.<\/p><p data-start=\"1087\" data-end=\"1131\"><strong data-start=\"1087\" data-end=\"1129\">4. What are the delivery charges?<\/strong><\/p><ul data-start=\"1132\" data-end=\"1282\"><li data-start=\"1132\" data-end=\"1200\"><p data-start=\"1134\" data-end=\"1200\">Delivery <strong data-start=\"1144\" data-end=\"1156\">free<\/strong> in Belgium<\/p><\/li><li data-start=\"1201\" data-end=\"1282\"><p data-start=\"1203\" data-end=\"1282\">Otherwise, charges are calculated automatically at checkout based on your address.<\/p><\/li><\/ul><p data-start=\"1284\" data-end=\"1453\"><strong data-start=\"1284\" data-end=\"1319\">5. How do I track my order?<\/strong><br data-start=\"1319\" data-end=\"1322\" \/>Once your order has been dispatched, you will receive an e-mail with a <strong data-start=\"1388\" data-end=\"1405\">tracking link<\/strong> so you can see the delivery status in real time.<\/p><hr data-start=\"1455\" data-end=\"1458\" \/><h3 data-start=\"1460\" data-end=\"1479\">\ud83d\udcb3 <strong data-start=\"1467\" data-end=\"1479\">Payment<\/strong><\/h3><p data-start=\"1481\" data-end=\"1549\"><strong data-start=\"1481\" data-end=\"1528\">6. What payment methods do you accept?<\/strong><br data-start=\"1528\" data-end=\"1531\" \/>We accept:<\/p><ul data-start=\"1550\" data-end=\"1671\"><li data-start=\"1550\" data-end=\"1598\"><p data-start=\"1552\" data-end=\"1598\">Debit\/credit cards (Visa, Mastercard, Maestro)<\/p><\/li><li data-start=\"1599\" data-end=\"1613\"><p data-start=\"1601\" data-end=\"1613\">Bancontact<\/p><\/li><li data-start=\"1614\" data-end=\"1624\"><p data-start=\"1616\" data-end=\"1624\">PayPal<\/p><\/li><li data-start=\"1625\" data-end=\"1651\"><p data-start=\"1627\" data-end=\"1651\">Apple Pay \/ Google Pay<\/p><\/li><\/ul><p data-start=\"1673\" data-end=\"1850\"><strong data-start=\"1673\" data-end=\"1709\">7. Is payment secure?<\/strong><br data-start=\"1709\" data-end=\"1712\" \/>Yes, absolutely. All transactions are protected by <strong data-start=\"1966\" data-end=\"1982\">SSL encryption.<\/strong>Your bank details are never stored. We work with the world-renowned payment provider <a href=\"https:\/\/www.mollie.com\/be-fr\/\">Mollie<\/a>.\u00a0<\/p><hr data-start=\"1852\" data-end=\"1855\" \/><h3 data-start=\"1857\" data-end=\"1892\"><strong data-start=\"1864\" data-end=\"1892\">\ud83d\udd04 Returns &amp; Refunds<\/strong><\/h3><p data-start=\"1894\" data-end=\"2070\"><strong data-start=\"1894\" data-end=\"1931\">8. Can I return an item?<\/strong><br data-start=\"1931\" data-end=\"1934\" \/>Yes, you have <strong data-start=\"1949\" data-end=\"1961\">14 days<\/strong> after receipt to change your mind. The item must be new, unused, and in its original packaging.<\/p><p data-start=\"2072\" data-end=\"2110\"><strong data-start=\"2072\" data-end=\"2108\">9. How do I return a product?<\/strong><\/p><ol data-start=\"2111\" data-end=\"2297\"><li data-start=\"2111\" data-end=\"2155\"><p data-start=\"2114\" data-end=\"2155\">Contact us at hello@31degres.be by mentioning your order number.<\/p><\/li><li data-start=\"2156\" data-end=\"2198\"><p data-start=\"2159\" data-end=\"2198\">We will send you instructions.<\/p><\/li><li data-start=\"2199\" data-end=\"2297\"><p data-start=\"2202\" data-end=\"2297\">Once the item has been received and checked, the refund will be made within 5 to 10 working days.<\/p><\/li><\/ol><p data-start=\"2299\" data-end=\"2408\"><strong data-start=\"2299\" data-end=\"2349\">10. Do I have to pay for the cost of return?<\/strong><br data-start=\"2349\" data-end=\"2352\" \/>Yes, unless the item received is faulty or incorrect.<\/p><hr data-start=\"2410\" data-end=\"2413\" \/><h3 data-start=\"2415\" data-end=\"2434\">\ud83d\udce6 <strong data-start=\"2422\" data-end=\"2434\">Products<\/strong><\/h3><p data-start=\"2436\" data-end=\"2640\"><strong data-start=\"2436\" data-end=\"2476\">11. Are your products covered under warranty?<\/strong><br data-start=\"2476\" data-end=\"2479\" \/>Yes, all our items come with a <strong data-start=\"2520\" data-end=\"2553\">2-year legal guarantee of conformity.<\/strong> de 2 ans. Voir <a href=\"https:\/\/www.31degres.be\/en\/cgv\/\">See terms and conditions<\/a> for more details.<\/p><p data-start=\"2642\" data-end=\"2855\"><strong data-start=\"2642\" data-end=\"2694\">12. Are the products authentic and delivered in their original packaging?<\/strong><\/p><div class=\"elementor-toggle-item\"><div id=\"elementor-tab-content-8211\" class=\"elementor-tab-content elementor-clearfix elementor-active\" role=\"region\" data-tab=\"1\" aria-labelledby=\"elementor-tab-title-8211\"><p class=\"p1\">Absolutely, all the watches we sell are 100% authentic and come directly from certified professional suppliers.<br \/>Yes, all our watches are sold brand new with their original box and relevant documents, such as user manual and certificate of authenticity.<\/p><\/div><\/div><hr data-start=\"2857\" data-end=\"2860\" \/><h3 data-start=\"2862\" data-end=\"2888\">\u2753<strong data-start=\"2868\" data-end=\"2888\">\u2753 Other questions<\/strong><\/h3><p data-start=\"2890\" data-end=\"3058\"><strong data-start=\"2890\" data-end=\"2954\">13. I haven't received my confirmation email, what should I do?<\/strong><br data-start=\"2954\" data-end=\"2957\" \/>Check your <strong data-start=\"2980\" data-end=\"3009\">spam\/junk mail folder.<\/strong>If not, contact us and we'll send it back to you.<\/p><p data-start=\"3060\" data-end=\"3207\"><strong data-start=\"3060\" data-end=\"3107\">14. Are you an authorised company?<\/strong><br data-start=\"3107\" data-end=\"3110\" \/>Yes, we are an online shop registered with VAT number BE 0790.712.722 and based in <strong data-start=\"4193\" data-end=\"4205\">Belgium<\/strong>specialising in the sale of branded watches for men and women.<\/p><p data-start=\"3209\" data-end=\"3251\"><strong data-start=\"3209\" data-end=\"3249\">15. How can I contact you?<br \/><\/strong>You can write to us at any time:<br data-start=\"3955\" data-end=\"3958\" \/>\ud83d\udce7 <strong data-start=\"3961\" data-end=\"3982\"><a class=\"cursor-pointer\" rel=\"noopener\" data-start=\"3963\" data-end=\"3980\">hello@31degres.be<\/a><\/strong><br data-start=\"3982\" data-end=\"3985\" \/>\ud83d\udcf1 or via our social networks: Instagram &amp; Facebook [@31degresboutique]<br \/>\ud83d\udce9 our contact form<\/p><p>We usually reply within 24 hours (working days).<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-8fe2da2 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"8fe2da2\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-64c31a6\" data-id=\"64c31a6\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-96901cf elementor-widget elementor-widget-heading\" data-id=\"96901cf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">If you have any further questions, please do not hesitate to contact us. We are here to meet your needs and provide you with exceptional service.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>FAQ Les r\u00e9ponses \u00e0 vos questions. \ud83d\uded2 Commandes 1. Comment passer une commande ?Il vous suffit de : Ajouter l\u2019article de votre choix au panier. Cliquer sur &#8220;Commander&#8221;. Remplir vos informations de livraison. Choisir votre mode de paiement. Valider la commande.Un e-mail de confirmation vous sera envoy\u00e9 imm\u00e9diatement apr\u00e8s validation. 2. Puis-je modifier ou annuler [&hellip;]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","theme-transparent-header-meta":"enabled","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-5213","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FAQ | 31 Degr\u00e9s Boutique<\/title>\n<meta name=\"description\" content=\"Toutes les r\u00e9ponses \u00e0 vos questions concernant nos montres et accessoires de marques. 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